FAQ by users

Here you find our FAQ (frequently asked questions). Did we answer your question? If not, don't hesitate to write our support team. You can query their help at [e-mail].

What is WordPay?

WordPay is a payment provider that, in partnership with digital publishers, enables users to pay per article that is normally hidden behind the paywall. After creating a user account, the user gets a wallet with a certain amount of free articles. The wallet can be topped up with either 50, 100, or 200 SEK., so that users can pay per article based on personal preferences.

Why?

We have developed WordPay to make it open and accessible️, in a way that works for media publishers, and you. WordPay gives you fast and easy access to the articles that are hidden behind a paywall. Registration can be done in 10 seconds. After registration, you will get a wallet that contains a certain amount of free articles. You are deciding which articles you would like to read for free. After using an offer with free articles you have a possibility to top up your wallet with a specific amount of money and only pay per article based on your personal preference.

How do I access articles with WordPay?

When you see our widget on an article that is behind the paywall. Click it. And follow the instructions. There are different ways to pay, some will have you reading instantly. Signing up with WordPay takes 10 seconds. Our media partner decides how many and which articles they want to make accessible through WordPay.

What are free articles?

You receive free articles as part of the sign-up process. Our media partners decide on how many free articles you will get after signing up. Free articles will be placed in your wallet and you decide which articles you would like to read for free. Each media partner offers a different amount of free articles.

What is the wallet and how do I pay for articles?

After creating a user account you will get a wallet that you can find on the Wordpay platform https://dashboard.wordpay.io/en/create-account .

With a wallet you pay per content that you like. The first time after receiving the wallet you will also get a certain amount of free articles placed in your wallet. You will be able to see the balance of your wallet anytime. After using the whole free articles offer you have a possibility to top up your wallet with a certain amount of money and then only pay per article based on your personal preference.

You can top it up with Applepay, GooglePay, Klarna, or with a credit card. If you sign up as a user, you can pay through a prepaid account linked to your credit card.

Please look at the video below.

How do I get a WordPay account?

You can sign-up for an account here. It takes 10 seconds, just follow the instructions.

OR, you can sign-up for an account when you see the paywall on one of our media partners' pay-per-content enabled articles.

By creating an account with WordPay, you will receive a certain amount of free articles depending on our particular media partner.

Please look at the video below.

Do I have to download WordPay? / Is WordPay in the app store?

No, you do not have to download WordPay to use it. Therefore, WordPay cannot be found in the app store. The widget functions as a 1st-party cookie in your browser and keeps you logged in and easy to use, unless you tell it not to.

Does WordPay work on my other devices? / Does my account sync?

Yes. WordPay works on your phone, tablet, and on desktop browsers. To sync between devices, you will have to log in the first time to connect your WordPay account to the new device. Then you should be set.

Does WordPay share my reading history with third parties?

No, your data is safe with us. However, we do share anonymized data with our media partners. We do that to help our media partners analyze and understand the value of their content and how well it connects with readers. Personal identifiable information (PII) cannot be extracted from the anonymized dataset. We do not share any information with any third parties. For more, see our privacy policy.

What happens if I'm unhappy with my article purchase?

It sometimes happens that a piece of content wasn't exactly what you thought it was. We do our best to urge our media partners to be extra thorough with the headline, subhead, image, and lead in a pay-per-content story. If you feel severely misled by a pay-per-content piece from one of our media partners, please fill out this form and we will review the case and decide on a refund.

Can I use WordPay in privacy/incognito browsing mode?

It is possible to use Wordpay in privacy/incognito mode, but you will not be signed in for the next time. Our 1st-party cookies store a tiny bit of data that allows us to recognize you as a user when you visit the website of our partner media. When your browser is set in privacy/incognito mode, these cookies are deleted and therefore you cannot be signed in for the next time.

Can I set my WordPay account to automatically re-fill?

Right now it is not possible to automatically refill your account, but in the near future, we are going to offer that possibility.